Raise a complaint
One person reads these and answers them. There's no queue and no ticket robot.
Grievance officer
| privacy@fitlectic.com | |
| Address | India. Full postal address on request. |
Write to that address and it reaches the person who handles complaints. The named officer and their postal address are being confirmed and will appear here; the commitments below apply either way.
What happens, and when
| Acknowledgement | Within 24 hours of you writing. |
| Resolution | Within 15 days for most things. |
| Data requests | Access, correction or deletion: within 30 days, and in any case inside the 90 the law allows. |
If something will take longer, we'll tell you why and when to expect it rather than letting the clock run out quietly.
What to include
- The email address on your account, so we can find it.
- What happened, and what you expected instead.
- When it happened, and the build version if you have it (Profile, at the top).
- A screenshot, if there's something to see.
For anything about sync or missing data, Profile → Backup & sync → Detailed sync activity → Copy diagnostics gives us the technical picture in one tap. It contains no entries, just table names and timings.
If you're not satisfied with our answer
You don't have to come through us first, and going elsewhere doesn't stop us working on it.
- About your personal data: the Data Protection Board of India, which takes complaints online.
- As a consumer: the National Consumer Helpline (1915) or the consumer commission for your district.